Returns & Exchanges

If a piece is not quite right for you, please get in touch with Emily so we can help.

Returns

We accept returns of non-custom pieces, except earrings. Contact us within 30 days of receiving your order. Returned pieces must be in their original condition.

For returns unrelated to a product or quality issue, the buyer pays the return shipping cost.

For hygiene reasons, earrings are not eligible for ordinary returns. If your earrings arrive damaged or have a quality issue, please contact Emily so we can help.

Exchanges

We do not offer direct exchanges. Please return an eligible piece and place a new order for the piece you would like.

Order cancellations

Ordinary, non-custom orders can be cancelled before they ship. Custom, personalized and made-to-order orders cannot be cancelled once payment has been made.

Custom, personalized and made-to-order pieces

Custom, personalized and made-to-order pieces are not eligible for ordinary returns. If there is a making error or quality issue, please contact Emily so we can help resolve it.

Damage on arrival

Please email Info@vaelpd.com with photos of the damage and a short description of what happened. Damage reports are reviewed individually. For confirmed damage on arrival, we offer a free repair or replacement; if a replacement is not possible, we offer a refund.

Get in touch

Contact Emily to request a return and receive return instructions, cancel an eligible order, or discuss a problem with your order. We are happy to review unusual situations individually.